REFUND POLICY
Havana Brown wants all our clients to receive high-quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product), please contact our customer care. If you send us an email, please include as many details as possible along with your order number as well as a picture if there is something wrong with one of the pieces.
​
Havana Brown will only accept goods that are unworn, undamaged and in the original Havana Brown packaging.
​
If you are not completely satisfied with your purchase we will exchange or issue a store credit provided you return it in its original packaging within 14 days from the date of purchase, unworn and in its original condition with receipt. Sale items can’t be exchanged and refunded for change of mind.
​
When we receive the product, we will replace the product with a new one, issue a store credit, or if the item is faulty and unable to be replaced, we will refund the value of the product but not the original freight.
​
You must pay the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our studio. Please ensure you pack the return safely to prevent any damage to the item.
​
Havana Brown complies with the standards set by New Zealand Consumer Law.
​
​
+61 21 517 848